Welcome to my life - at work.
Mr. Reed has left the building. He was shocked. But not more than I when I bumped into him on the way out. "You and Brian were alright".
This is the result of several years of mindlessly transferring calls into voice mail. The recent turn of events is due to a client calling in reporting she had been hung up on sixteen times. The ACD system was used to determine when the transfers were happening, and the calculations were based on the idle times between calls (which averages 20 seconds).
This is probably the only time I was glad there were locks on the doors. There is nothing like joking about the office being shot up and what course of action one should take.
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